Refund policy

14-Day Satisfaction Promise

We want you to love your Yeppum Pen. If you're not happy with your order for any reason, contact us within 14 days of delivery and we'll make it right with a refund or replacement.

How to request a return or refund

1. Email us at yzsole21@gmail.com with your order number and the reason for your request.
2. We'll reply within 1–2 business days with next steps. 
3. Once your request is approved, your refund is issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.

Damaged or incorrect items

If your order arrives damaged or you received the wrong item, email us within 14 days of delivery with a photo and we'll send a replacement at no cost.

Exceptions

Requests made more than 30 days after delivery are not eligible. Express shipping charges are non-refundable.